IQOS Warranty



The duration of this warranty, relevant to your purchase in the Dominican Republic, is as follows:


12 months from the date of purchase (Voluntary Warranty)


What this warranty covers:

The Philip Morris International affiliate listed under the heading of ‘Customer Care’(for devices purchased in the Dominican Republic, Philip Morris Dominicana, S.A.), will repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid warranty claim based on applicable local consumer protection regulation or voluntary terms hereby indicated, as may apply to the country of purchase. The provisions of this warranty are only valid in the country of purchase, so it applies in the Dominican Republic as long as the product has been purchased in that country.


What is excluded from this warranty:

The following are excluded from the terms of this warranty: a) damage caused by normal wear and tear; b) cosmetic damage (such as scratches, dents, broken plastic, etc.); c) damage caused by misuse, power surge, improper handling, liquid contact or fire; d) malfunction due to use with non-compatible product; e) damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer; f) damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide


Information on how to make a claim:

To make a claim under this warranty, please contact the Customer Service Center: (809) 200-4767 Option 3.


Other terms

Where an exchange takes place, then any replacement part becomes your property and the replaced part becomes the property of the entity which makes the exchange. The information provided by you will be used as described in consumer privacy notice at www.IQOS.com


If you have purchased a Limited-Edition device, replacements will be made for the same color until supplies last. When these are sold out, you will be offered a replacement of the same version of the purchased device, by the existing colors in the market.


Ensure that you have your proof of purchase before making the call. In the absence of the proof of purchase, the company reserves the right to voluntarily apply the warranty duration starting from the manufacturing date of the IQOS™ Device components in question-based on its own records.


Additional legal rights for consumers

The rights conveyed under this voluntary warranty are in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.